Cancelation policy
Life can happen and for reasons beyond your control you will sometimes need to cancel or reschedule your appointment.
Please give 24 hours notice so that your spot can be quickly filled. Cancellations made within 24 hours before your appointment will incur a $25 fee added on to your next appointment, you may also be required to pay a 50% deposit to secure your next appointment.
No show policy
No shows are a challenge for all small businesses. Last Minute cancelations and no-shows will automatically receive a $25 fee added on to your next appointment, you may also be required to pay a non-refundable deposit of 50% to secure your next appointment. If no shows or last-minute cancelations occur more then once, all future bookings will be automatically canceled.
Refund Policy
Your satisfaction is the highest priority during your appointment. In the unlikely event that your hair is/was not up to a satisfactory outcome, please say so during your service or email shirleyandcohairsalon@gmail.com within 72 hours after the service has been performed so the issue can be rectified. The first choice will always be a re-do of your hair. Refunds will be provided where required in accordance with the NZ Consumer Guarantees Act. No refund is given for a change of mind.
Contact through email with any concerns within 72 hours of your service taking place so that it can be rectified within 2 weeks.
There is no refunds or re-dos after 7 days, please contact within 72hours.
If you have dark or coloured hair and are wanting to go blonde/light, and it is not blonde/light enough after one attempt, this will not be considered eligible for a re-do or refund. You will be advised prior to starting any hair service if it is not possible achieve your level of blonde/lightness or if it will take more then one session of lightening.
Colours fading due to improper home care, toners fading or other situations beyond a stylist control may also be excluded from a re-do or refund, you will always be advised on the best proper home hair care following any service, this may include recommending the correct retail products to maintain your results at home.
Change of mind will not be accepted. This includes going from blonde to brunette, brunette to blonde or deciding to grow out your grey.
Not following advice or going against professional advice will not be refunded.
Refunds will Not be available if you have visited another hair salon before first notifying to rectify any issues.
Christmas bookings
For December bookings a 50% non-refundable deposit is required prior to appointment.
All clients that have bookings in December will be contacted throughout November to pay the deposit to confirm your appointment.
Deposits will be required within 24hours of booking any appointment for December, appointments will be automatically cancelled if deposit time has passed.
The deposit will be put towards your appointment.
